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How to Order
Prices and postal rates:  All of the prices shown are the total that you pay, for delivery within the UK and includes wrapping and shipping - prices have been held despite postal rate increases in both April 2009 and 2010. Items for delivery outside the UK incur an additional £1 shipping fee to cover the higher rates of global airmail postage. I am based in - and ship from - the UK. So please remember to select the £1 flat shipping fee supplement just before you pay, if your delivery address is outside the UK.  Gift wrapping and packaging: Presentation wrapping, similar to shown, and post and packing is included in the displayed prices. Items are sent first class post to locations in the UK and airmail 'small packets' to overseas locations. If you require a different service, such as 'Special Delivery', please contact me for prices BEFORE buying. It is available as an optional upgrade here in the shop, but please check on when I can actually send it before selecting this option. All jewellery items are supplied wrapped in acid-free tissue, in presentation packaging (you deserve it, even if it's a gift to yourself), with a care sheet listing the materials used. Most items are now sent in hand made gift envelopes, as shown, or fabric bags and then packed securely in rigid flat postal boxes (the size used for DVDs). You can see one on the page for the Special Delivery upgrade. I have found this to be a very secure way to protect the contents through the post, eliminating any movement of the piece in transit. The packets are also slim enough to go through your letterbox if you're not in when the post comes and represent a significant postage saving as they go as 'large envelopes'. I have sent my packets all over the world and everything has arrived safely.  The feedback I've had from customers to the new packaging has been wholly positive. Because my packing is thorough, I expect items to reach you in perfect condition. In the interests of preventing unnecessary wastage, some external packaging materials are re-used where possible, such as clean bubble wrap. If the item is to be given as a gift, please ask for a complimentary gift bag (shown right) to be included in your parcel. If you'd like the item sending directly to the recipient with a gift card, I am happy to do this for you, but please e-mail me before ordering to ensure that I can fulfill your wishes.  Sizes and photographs:A good range of sizes are included in each listing, stated in both metric and imperial units. Please note that the photographs tend to make small jewellery items look larger than they are in reality, so please check the stated sizes against a ruler to ensure that the finished item will meet your needs. If you want something a different size than stated, especially with necklace lengths, in most cases this is possible and often within the same price, so please feel free to ask. Some adjustments may necessitate an adjustment in price if more materials are used, but you would be advised of this before committing to purchase. Dispatch times: Items in stock are posted within a couple of days, usually the day after placing your order, but items made to order may take a little longer, but you will be kept fully informed throughout - so please ensure you leave an accurate e-mail address when registering. The shop generates e-mails to you whenever I change the status of the order and I often add comments directly to the bottom of these messages, so look out for personal comments specific to your order. As we no longer have a local post office, I aim to send out orders two or three times per week, more often where possible. You will be advised when the item is actually dispatched and I safely retain all documentation so that orders can be traced and monitored. If you require items as a gift for a third party and have special instructions, please leave details in the comment area of the last screen of the shopping basket, or e-mail me separately with details - I'm happy to accommodate special requests where practical to do so. Please note: once items have been entered into the postal system, I have no control over delivery times or how an item is handled. Please see the Royal Mail web site, for an indication of their stated intended delivery expectations for different regions. They publish 1-2 working days for the UK first class post and 3-5 working days for airmail overseas. Guaranteed services cost at least an additional £4.50 - but contact me before ordering with the item you're interested in so that I can get an accurate price for you. Customs & duty: International buyers are responsible for any taxes or duties due on the item as it passes through customs - so please familiarise yourself with the thresholds applicable for your region. Appropriate and accurately completed custom forms accompany each parcel. Payment via PayPal: Your purchases are placed in a cart at PayPal for payment. You don't need a PayPal account to buy this way, it will prompt you for debit or credit card details in the checkout process if you haven't already logged in as a PayPal member. There is no fee charged for you using the PayPal service, but please note that if your bank or credit card does not operate in Sterling, they may make a charge for the currency conversion. Using PayPal in this way offers you additional security as your card details are supplied to them, not me. I do not at any time see your bank or card details, just your name and address. Why do I have to register on the site? It is necessary for you to register on this site to complete your transaction, the cart simply won't work unless you do. The benefit is that you can log back in and see your order history and progress of any outstanding orders and are automatically updated by e-mail as your order progresses. It also ensures that stock levels are maintained on the site, so you can't be charged for an item that I no longer have in stock, if just purchased by someone else. If you would really prefer not to have to register to place an order, and I understand that having yet another password to remember can be tiresome, please contact me by e-mail, letting me know which items are of interest and I can send you a PayPal invoice for the amount and manage the transaction manually. Don't forget that I'll need your accurate PayPal e-mail address and full postal address in order to proceed. Please note that the PayPal cart is in the name 'Boo's Jewellery' and payments will appear on your bank or credit card statements, if you pay this way, to BOOSJEWELS. Modifications and custom orders: I make everything myself, often to order and if you don't see exactly what you want, or would like a slight modification, please feel free to ask. I am also happy to consider custom orders and commissions. Stock Levels and One-of-a-kind items: Where an item shows "In Stock: 1" at the bottom left of the description page, this item is a one-of-a-kind item and once sold, probably can't be repeated exactly the same and you would be buying the actual item shown in the photograph. If there is no such indication in the product description, I can probably make more of the same item, so stock isn't restricted to only one. You may get an item made to order, not necessarily the item shown. In some of the more freeform or random designs, you may not get an item exactly as illustrated. Such items are generally indicated. Bracelet 'fit' and measuring your wrist: Bracelets are measured as they would sit in the wrist using a measuring cone shaped mandrel. The linear length of a finished bracelet may not be a useful measurement, as the diameter of the beads makes a big difference to how it will sit in wear. So I sit the finished pieces on the cone and measure the diameter of where they sit, as they would on the wrist. To measure your wrist, use a soft fabric tape measure (or string or ribbon and a ruler) to take a measurement around your wrist above your hand - wrap it round tightly but with a finger underneath for some ease. Depending on how loose you like to wear bracelets, add ½" / 13mm for a snug fit, add 1" / 25mm for a comfortable fit on the top of your hand, or more if you like a bracelet to dangle more loosely. This figure is the 'fit' figure of the bracelet. So if I describe a bracelet as a 178mm/7" fit, that would sit comfortably on the top of the hand for someone with a wrist measurement of 6" and allow some movement. As a further check, measure the lowest point where you'd like the bracelet to sit on either your hand or up your forearm and see how this compares to the earlier figure you calculated. |
